The Rented Property

The rented property is fully furnished provided with household appliances, crockery, kitchen equipment and change of linen. The Property is in a perfect and functioning condition and must be in the same condition on CHECK OUT. We expect all clients to treat the rented property as if it was their own home and leave the Property in good order for CHECK OUT.

If on the Check OUT the Property is found to be extremely dirty or untidy then a final extra cleaning fee may be applied. The Florentapartments S.R.L (here named as the "Company") may replace the Property with another of identical or superior quality for causes of force majeure or for any circumstances beyond its control, should the Company be unable to guarantee the Client use of the Property. If the Client has reasonable and substantiated cause for refusing the Property offered by way of replacement, the Company will refund the Client the entire amount paid. No further amounts of whatsoever nature shall be due by the Company to the Client.

Security Deposit

The client will be required to provide his/her credit card details at the Check IN for the Security Deposit. The credit card information is kept as cautionary measure and it is only used to cover any costs if any damage is found or if valuable items are missing or damaged. If no damages are found then the credit card information will be destroyed.


The duration of the Contract is indicated by the CHECK IN and OUT dates. Only in the case of letting periods of 30 days or more, a contract registration fee (1% of the total rental amount with a minimum of 33,50 EUR +30 EUR in stamps), obligatory under the Italian law, will apply. The Client will also be required to sign a standard tourist rental contract only for letting periods of 30 days or more.

Terms of Payment

To confirm the booking of the Rented Property, the Company requires a 30% of the total Rental fee. This can be paid directly online by credit card (VISA / MASTERCARD / AMERICAN EXPRESS) or through PAYPAL*.

The remaining 70% balance of the total Rental fee is due 30 days before arrival by the same methods as above.
The price showed in the website is the final one and the fee is already included.
- If the Client books a property and the Check In date is less than 30 days away he/her will be asked to submit the 100% rental fee upon booking.

*Payments through PAYPAL will be charged with a 3% fee to cover the transaction costs.

Cancellation Policy

If the Client decides to cancel the reservation prior to the start of the booking period, the Company will apply the following terms and conditions:
  • Beyond 60 days from the Check IN date: the initial payment is fully refundable minus 50 EUR of administration fee.
  • Between 60 and 30 days: the confirming rental (30%) of the total rental fee is retained.
  • Within 30 days of Check In date rent is not refundable.

In case of cancellation after the start of location, the Client will lose the total rental fee.
In case of long terms rentals (over 61 days) the Client must provide a 60 day advance notice to avoid paying any cancellation penalties.
The cancellation policy is applied to both full and partial cancellations of any booking which has been confirmed.

If a booking is totally cancelled then the cancellation penalty is calculated on the total rental fee. In case of a partial cancellation (staying one or more days less for example) the cancellation is calculated based on the difference between the original total rental price and the new total rental price for the new dates of stay.

Check IN - Check OUT

All Clients must inform the Company by e-mail or by phone at least two days prior to arrival confirming the exact time of Check In. A failure in communication will entail the loss of the priority in case we have several arrivals at the same time.

Check IN is done after 15 (3pm) and is always guaranteed.
For arrivals between 7pm and 9pm a 10 EUR extra fee will apply.
For arrivals between 9pm and 11pm a 20 EUR extra fee will apply.
After 11pm until 9 am of the following day a 40 EUR extra fee will apply.

Check OUT is to be done no later than 11 am.

Tourist tax

The tourist tax (3.00 euro per person, per night) has to be paid by any person not resident in the city of Florence, for each overnight stay (i.e. per person per night) in facilities situated within the Municipality of Florence, up to a maximum of 7 nights in a row. Excluded from this payment are: a) children up to twelve years of age; b) people accompanying patients hospitalized within the municipality, also those in an outpatient setting, with a maximum of two assistants per patient; c) patients who make use of hospital care in an outpatient setting; d) students enrolled at the University of Florence.

Right to access to the Property

The Owner, and/or third parties appointed by the owner, identifiable upon request by the Client, shall have access to the Property in order to carry out a repair and/ or maintenance work as should be required. Except in an emergency, the Client will receive prior notice.

Obligations of the Client

The client agrees to respect the rules and regulations of the building and to avoid any behaviour that could cause a disturbance to others. The client agrees that the maximum number of people entitled to occupy the Property is that set above as number of guests. The Client agrees to return the keys of the Property as agreed with the Company staff at the check IN. It is forbidden to replace and/or give to third parties the keys of the Property.

Loss of keys will entail a cost of 50 EUR every set.
The Client agrees not to sublet the Apartment to anybody. Unless expressly authorized in writing by the Company, the client shall not have pets of any kind in the Property.

Utilities and bills

For periods of stay under 21 days the total Rental fee will include all the utilities consumption (Water/Gas/Electricity). If not agreed differently during the booking with the Company, for stays above 21 days the Client will be responsible for paying bills on top of the agreed Rental fee, at the end of the stay based on Client's real consumption. Neither the Company nor the Owner will be responsible with the Client for any suspension/interruption beyond its control of electricity, gas and/or water supply.

Responsibilities of the Client

The Client relieves the Company from any responsibility for damaged caused by a third party (including disruption in gas/electricity/water supply) and is directly responsible to the Company and third parties for damages caused by him/her, due to water or gas leaks, etc., and for any other abuses or misuses of the Property and its belongings. The Company will not be liable to the Client for any thefts perpetrated. The Client relieves the Company and the Owner from any responsibility from damages / injuries or accidents that may occur to the Client during the Rental period inside the Property and or inside the building where the Property is located.

Penalty and Extra fees

  • Any call from the Client, asking for assistance at the Property due to his/her negligence (such as the impossibility to open the apartment door due to the loss of keys) will be charged with 50 EUR extra fee.
  • Disruption or loss of sheets and or towels provided will cost 10 EUR per item.
  • Late Check IN: for late check In please see point n.6.

Clause of termination

The Company, acting on behalf of the Owner may terminate this contract by operation of law by sending the Client written advice in any of the following events:
Should the client fail to pay the Rental fee by the due date and in accordance with the Terms set above and/or should the Client's behaviour be contrary to take due care of the Property. In the cases above, the Company will be entitled to retain, by way of penalty the percentage of the price for the Property paid by the Client.

Modification of this contract

Before and after the arrival date, this contract can be modified only in writings with the approval of both the Client and the Company, acting always as the Owner's representative.

Use of Personal Data

The Client authorizes the Company to communicate his/her personal data to the Police as for the Italian law obligations (31 Dic. 1996, n.675).

Legal Clause for owners

With reference to Article 3 Paragraph 11 Dlgs.23/11e regarding the rental lease in question, leased by you for residential purposes, you are informed that the owner exercises the option to withhold tax on rents. Pursuant to and for the purposes of the legislation referred to above the right is renounced to ask for any upgrade fee, which includes the change 'ISTAT', which will remain unchanged until expiry. In addition, taxes will not be due for the registration of the contract.


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